RESPONDER Home Delivery Service is Northern Ireland’s leading independent supplier of prescription appliances and we have been providing a fast, truly personal and discreet service since 1993. As an independent we do not manufacture stoma pouches and are not attached to a company who does, therefore you receive impartial advice and a complimentary sampling service with all manufacturers’ products stocked and supplied. It is a personalised quality service designed around you for you and based right here in Northern Ireland, so you can rest assured that you are supporting a local company. No gimmicks, just a quality assured service all of the time, every time.
Professional and friendly Customer Care staff
We pride ourselves on our Customer Service and our aim is to look after your needs and ensure that the process of ordering your supplies is a straightforward one and this is reflected in our company motto of CLIENT FIRST. Our Customer Care staffs are professional and friendly and will ensure you receive the best help, support and advice available.
RespondPLUS Community Stoma Care Nurse Service
At RespondPLUS we feel that in having our own community stoma care nurse, we can provide a greater level of care and service to stoma patients in Northern Ireland following their discharge from hospital. Our nurse will be able to provide you with additional help, support and advice to complement the service you receive from your hospital based nurse and will be able to provide you with helpful information booklets and fact sheets on a variety of topics including:
These booklets and information sheets are available from our stoma care nurse during her visit, or directly from our head office on 0800 028 6848.
Our RespondPLUS Community Stoma Care Nurse is also able to offer RESPONDER Service users the opportunity of consulting her at her monthly Saturday Stoma Care Clinic at our premises in Larne. This provides a flexible option for people who do not have the time or the opportunity to see her during the working week. To book an appointment or to confirm the available clinic dates for drop in, call 0800 028 6848 or email firstname.lastname@example.org
Ultrasonic Computerised Cutting Machine
RESPONDER Service users benefit from having their pouches cut by our revolutionary ultrasonic computerised cutting machine, which will ensure you get the best, most accurate cut, not just some of the time but every time. Why have the hassle of cutting your own pouches or having them cut poorly by someone else, when you can relax and let us take care of this for you.
How to order
The RESPONDER Service is designed to suit your personal needs by providing you with a choice of how to place your order:
Direct Service – Call our Customer Care Department
on Freephone 0800 028 6848 to place
Standard Order Service – This service will provide you with your items every month on a fixed date agreed by you, we will do all the work for you.
Regular Service – You can obtain your own prescription from your GP and post it to us in a freepost envelope we will provide for you.
Online Service – Register your details online now by completing our online registration form and you can then benefit from our easy online ordering service.
Email Service – Send an email including your full details together with the items you require to email@example.com
Why choose the RESPONDER Service?
PLUS STANDARD ITEMS AVAILABLE TO ALL RESPONDER SERVICE USERS
For more information or to register for the RESPONDER Service call 0800 028 6848 our phone lines are open Monday to Friday 8:30am to 5:30pm, and Saturdays from 8:30am to 12:30pm or you can register now by completing this online registration form